Before getting down to work, we must know what you need and in what state is your company. For this we must do a preliminary diagnosis that will help us to make a new organizational approach. It is a change of chip, that is, we do not have to focus on how we can do better what we are doing, but on turning that question around and asking ourselves, why and for what do we do it?

That is the starting point. From here we will define the mission and objectives of our processes in terms of added value perceived by customers. In this way, those ineffective and, therefore, dispensable activities will be revealed.

We will evolve strategically managing our key processes as an element to adapt successfully in the new environment. We will implement new strategies to decisively influence our evolution. And finally, we will arrange a follow-up.

• Strategic plan of the company
• Customer experience map
• Mysterious client
• Change management from process management
• Diagnosis of the team & Action Plan
• Diagnosis of the leader & Action Plan
• HR: Leadership and strategy, Attraction & selection & talent retention, people management, communication. HR process improvement.